FAQ’s
1. What are your hours?
a. Business hours are M-F 8-5 MST. You can find information and order on-line 24 hours a day, 7 days a week.
2. How can I order?
Please Note: If you have ordered from Chinook before then you already have an account with us. To order online with an existing account, all you have to do is set up an account using the main email address listed on your account. If you need help obtaining correct email address to use, email us and a customer support representative will assist you. Or call us at 800-766-1365 during normal business hours (M-F 8-5 MST).
a. You can order on-line at www.chinookmed.com.
b. You can order by faxing us at 970.375.6343
c. You can order by emailing us at admin@chinookmed.com
d. You can order by calling us at 800.766.1365 or 970.375.1241
3. Why buy from Chinook?
a. Chinook sources the highest level of quality products to suit all kinds of emergency medical situations. We provide the highest level of customer service and support custom ordering to meet your requirements.
4. I need something I can’t find on your web site, does that mean you can’t get it?
a. No. We specialize in supporting custom orders for our customers. To get a quote on any medial related items you do not see on our web site either fill out the RFQ or send us your request via email (sales@chinookmed.com) or fax (970.375.6343) and we will get in touch with you right away. Special items (custom orders) have minimum requirements.
5. What is the difference between a module and a kit?
a. Modules are usually a part of a kit. They tend to injury specific, focusing on a certain area of medical treatment (i.e. burn, dental, medication, etc.).
6. What is your Newsletter all about?
a. The Chinook E-News is only sent out once a month to subscribers and it contains Industry News & Articles, Upcoming Meetings & Shows, New Products and Monthly Sale Items. We do not share any customer information and you can unsubscribe at any time automatically.
7. If I want to return a product, what should I do?
a. All regular stock item returns must be within thirty (30) days of purchase. If the product is defective, we will either refund your purchase price (including shipping)or send a replacement at our cost. For all other returns, we will refund the purchase price less a 15% restocking fee and shipping costs. Please be sure to include the reason for your return and ship to:
· Chinook Medical Gear, Inc., ATTN: RETURNS, 120 Rock Point Drive, Unit C
b. All special order items are non refundable.
8. Can you ship internationally?
a. We ship to most anywhere in the world. Chinook reviews each international order for compliance with the laws and regulations of that country as well as vendor product restrictions. Notification is sent to our customers via email.
9. What are international shipping charges?
a. International shipping charges are based on the type of carrier used. FEDEX International, USPS Priority Mail International are the current options available. As International orders are based on dimensional weight, the exact charge is unavailable until after the order has been packaged and weighed. If an estimate is needed, that amount may vary depending on the product's dimensions and the size of the order. All internatioanl orders are quoted with Customs and Duty charges where applicable. A shipping quote will be sent to the customer upon request.
10. Can anyone order special items?
a. Special items (custom orders) have minimum requirements. Please contact us or send in an RFQ to see if your order qualifies.
11. I currently order via fax or phone, how do I start ordering online?
a. If you have ordered from Chinook before then you already have an account with us. Just set up a new online account using the main email address listed on your account. If you need help obtaining the email address listed on your account, please email us and a customer support representative will assist you. Or call us at 800-766-1365 during normal business hours (M-F 8-5 MST).
12. What are the benefits of registering and ordering online?
a. Can order at your convenience when you want to
b. Can see your pricing (for approved customers)
c. Can check the status of your order
d. Can track your order
e. Can see your order history
13. I forgot my password and/or username?
a. If you need your account number or a password email us and a customer support representative will assist you. Or call us at 800-766-1365 during normal business hours (M-F 8-5 MST).
14. Can I order prescription items?
a. Chinook is a Licensed Colorado Drug Wholesaler. We have a pharmacist on staff, but we are not a legal entity known as a “Pharmacy” and cannot dispense prescriptions to individuals. We also do not handle controlled drugs. With the proper information on file, we can sell prescription medications to:
· Government Agencies
· Military Units
· Corporations and other entities with a licensed health professional
· Drug Wholesalers
· Hospitals and Clinics
· Physicians
· Dentists
· Veterinarians
· Other health professionals that are licensed to prescribe.
b. All qualified individuals wanting to order prescription items must fill out and submit the following Medical License Authorization Form. We require this information before we can fill any orders for prescription items. It is not necessary to fill this out for every purchase, only with your first order and again if your license has expired.
15. What is your backorder policy?
a. All items that are in stock are shipped per the order. Customer will receive a notice when items are put on backorder. Any items on backorder will remain on backorder until the item is available to ship.
16. Do you have any minimum requirements?
a. Yes. Chinook Minimum Order Policy - Chinook has a minimum order requirement of $50 for all consumer purchases. Consumer purchases are defined as items to be used for individual/personal use (Non-Governement, Military or Corporate use). If you believe that the minimum order has been wrongly applied to your order, please contact us to review your account.
17. Why can't i add items to my cart?
a. Most likely it is because cookies are disabled in your browser. Go into your browser settings and change security settings to medium and enable cookies. This is the case with other sites with shopping carts as well.
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