8 AM to 5 PM Monday through
Friday, Mountain Standard Time.
Place an Order
Please see our information on Requesting a Quote or contact our
sales department if you are interested in gear not listed in our web
site, large quantities,or custom medical kits.
At Chinook our focus is on
providing medical equipment for organizations and individual of those
organizations. Whether it be Military Units or Corporate Travelers, we
have made the decision to offer our special discounted pricing to
everyone. What you see on our web site is our discounted rates. If you
have any questions regarding our pricing please contact us at
If you have a request
for quote you would like to submit, please send it to email@example.com
with your contact information and a sales representative will get back
to you as soon as possible.
Chinook Minimum Order
Chinook has a minimum
order requirement of $25 for all on-line orders. If you need to have an
exception made for your order, please contact us at 800.766.1365 to
place your order over the phone.
For any information you
can not find on our web site, please send us a message to firstname.lastname@example.org
or call us at 800-766-1365.
We take our customer information
very seriously. We do not share any customer information, period. We
have a secure site for processing credit card information as well as
all other sensitive personal information.
Chinook Medical Gear, Inc.
accepts Visa, MasterCard, Discover, American Express, Ariba Supplier
Network, Government Cards, IMPAC Cards, checks, money orders, EFTs and
bank wires. We welcome purchase orders from commercial customers. New
customers wishing to open an account with Terms require credit approval
by submitting a Credit Application.
Website orders require
credit card payment. Approved organizations can also order over the web
with Net 30 Terms.
We will ship your order as soon as we can! Most
web orders normally ship within one to two business days, however
availability of our stock is variable due to large government purchases
and management of expiration dates to get our customers the latest
inventory. If there will be an extended delay (greater than two weeks)
on your order, we will notify you. The shipping method chosen is based
on the date products are available to ship.
- Our preferred
shipping method is via UPS Ground for all physical addresses
and USPS Priority Mail for all APO/FPO addresses and PO Boxes.
- You can also
expedite your shipment via UPS services (or as specified per
- Shipping is
calculated based on real-time published rate shipping quotes.
- Due to laws and
regulations of each country, only select items are available for
shipment outside of the United States (except APO/FPO addresses).
Products are marked accordingly on our web site.
- All international
orders will ship UPS (or the most expedient way per your
Note: Any customer requesting USPS Priority Mail International or USPS
Global Express Mail assumes all responsibility for lost or damaged
goods and will not be reimbursed or reshipped at Chinook medical Gear's
- International orders
are subject to a $5 handling fee.
- Chinook Medical
Gear, Inc. has extensive knowledge in exporting medical supplies. We
will complete all required international documentation.
Back Order Policy
For instances in
which we are unable to ship your order complete, we will ship
available items per the order and back order remaining items. If your
entire order is held because of a backorder, we will email you
regarding the backorder status. We will ship backorders via the most
economical method at no cost to the customer. Backorder shipping
charges may apply to custom orders, bulk orders or other specialty
What qualifies for a return?
- Products shipped
within the past 30 days
- Product is in an
un-opened and saleable condition
- Medical kits must have
original zip tie security tag intact
- Products damaged
- Defective products
- Mis-shipped products
Products that do not qualify for
- Non-stock, special
order, custom, discontinued, or sale items
- All Rx products
requiring a medical license
- Products shipped over
30 days ago
returns are subject to a 15% re-stocking fee.
The return process
a. Call to
receive a Return of Merchandise Authorization (RMA) number for the
product via U.S. Postal Service, FedEx, or UPS back to the address
immediately below. Be sure to reference your RMA number on the shipping
label or somewhere else visible on the box.
Chinook Medical Gear
ATTN: RETURNS / RMA#XXXXX
54 Girard St., Suite A
Durango, CO 81303
we receive the product, we will issue a credit for the returned
product. Shipping will not be eligible for a refund.
& Conditions and Liabilities
Customer warrants that it is
appropriately licensed or registered and in compliance with any and all
requirements of the Food and Drug Administration and State regulations
for any products ordered. Customer further warrants that all
individuals using products purchased from CMG are adequately trained in
their use, and Customer ensures the use of such products to be
according to any instructions contained in packaging of such product,
and to be in accord with current standards of care applicable thereto.
CMG shall not be liable for any special or consequential damages that
result from the use of, or the inability to use, the materials on this
site or the performance of products purchased, even if CMG has been
advised of the possibility of such damages.