ORDERING INFORMATION

Business Office Hours

8 AM to 5 PM Monday through Friday, Mountain Standard Time.

To Place an Order

- Orders can be placed on line anytime at www.chinookmed.com
- Call 800-766-1365 or 970-375-1241
- Fax 970-375-6343
- Email admin@chinookmed.com
- Submit a Medical License Authorization Form

* Please see our Contracts page for information on Federal Procurement options.

Special Requests

Please see our information on Requesting a Quote or contact our sales department if you are interested in gear not listed in our web site, large quantities,or custom medical kits.

Special Pricing

At Chinook our focus is on providing medical equipment for organizations and individual of those organizations. Whether it be Military Units or Corporate Travelers, we have made the decision to offer our special discounted pricing to everyone. What you see on our web site is our discounted rates. If you have any questions regarding our pricing please contact us at 800.766.1365.

If you have a request for quote you would like to submit, please send it to sales@chinookmed.com with your contact information and a sales representative will get back to you as soon as possible.
Chinook Minimum Order Policy

Chinook has a minimum order requirement of $25 for all on-line orders. If you need to have an exception made for your order, please contact us at 800.766.1365 to place your order over the phone.
Customer Service

For any information you can not find on our web site, please send us a message to admin@chinookmed.com or call us at 800-766-1365.

Your Privacy

We take our customer information very seriously. We do not share any customer information, period. We have a secure site for processing credit card information as well as all other sensitive personal information.

Payment

Chinook Medical Gear, Inc. accepts Visa, MasterCard, Discover, American Express, Ariba Supplier Network, Government Cards, IMPAC Cards, checks, money orders, EFTs and bank wires. We welcome purchase orders from commercial customers. New customers wishing to open an account with Terms require credit approval by submitting a Credit Application.

Website orders require credit card payment. Approved organizations can also order over the web with Net 30 Terms.

Shipping & Handling

We will ship your order as soon as we can! Most web orders normally ship within one to two business days, however availability of our stock is variable due to large government purchases and management of expiration dates to get our customers the latest inventory. If there will be an extended delay (greater than two weeks) on your order, we will notify you. The shipping method chosen is based on the date products are available to ship.

Domestic Shipping:
 - Our preferred shipping method is via UPS Ground for all physical addresses and USPS Priority Mail for all APO/FPO addresses and PO Boxes.
 - You can also expedite your shipment via UPS services (or as specified per your request).
 - Shipping is calculated based on real-time published rate shipping quotes.

International Shipping:
 - Due to laws and regulations of each country, only select items are available for shipment outside of the United States (except APO/FPO addresses). Products are marked accordingly on our web site.
 - All international orders will ship UPS (or the most expedient way per your request).
 - *Please Note: Any customer requesting USPS Priority Mail International or USPS Global Express Mail assumes all responsibility for lost or damaged goods and will not be reimbursed or reshipped at Chinook medical Gear's expense.
 - International orders are subject to a $5 handling fee.
 - Chinook Medical Gear, Inc. has extensive knowledge in exporting medical supplies. We will complete all required international documentation.


Back Order Policy

For instances in which we are unable to ship your order complete, we will ship available items per the order and back order remaining items. If your entire order is held because of a backorder, we will email you regarding the backorder status. We will ship backorders via the most economical method at no cost to the customer. Backorder shipping charges may apply to custom orders, bulk orders or other specialty circumstances.


Returns

What qualifies for a return?

- Products shipped within the past 30 days
- Product is in an un-opened and saleable condition
- Medical kits must have original zip tie security tag intact
- Products damaged during shipping
- Defective products
- Mis-shipped products

Products that do not qualify for a return:

- Non-stock, special order, custom, discontinued, or sale items
- All Rx products requiring a medical license
- Products shipped over 30 days ago

All product returns are subject to a 15% re-stocking fee.

The return process

a.  Call to receive a Return of Merchandise Authorization (RMA) number for the return (1-800-766-1365).

b.  Ship product via U.S. Postal Service, FedEx, or UPS back to the address immediately below. Be sure to reference your RMA number on the shipping label or somewhere else visible on the box.
Chinook Medical Gear
ATTN: RETURNS / RMA#XXXXX
54 Girard St., Suite A
Durango, CO 81303
c.   When we receive the product, we will issue a credit for the returned product. Shipping will not be eligible for a refund.

Terms & Conditions and Liabilities

Customer warrants that it is appropriately licensed or registered and in compliance with any and all requirements of the Food and Drug Administration and State regulations for any products ordered. Customer further warrants that all individuals using products purchased from CMG are adequately trained in their use, and Customer ensures the use of such products to be according to any instructions contained in packaging of such product, and to be in accord with current standards of care applicable thereto. CMG shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of products purchased, even if CMG has been advised of the possibility of such damages.