Chinook Medical Gear, Inc. - Customer Service

* If you have ordered from Chinook before whether it be over the phone, fax, email or web, you are already registered with us and have login information! If you need assistance obtaining your login information, please email us at admin@chinookmed.com or call us at 800-766-1365 and a respresentative will assist you.

Special Requests

Please see our information on custom orders or contact our sales department if you are interested in gear not listed in our web site, large quantities,or custom medical kits.

Special Pricing

If you are purchasing goods for an organization or for specific Government/Military work then you may qualify to receive special pricing on your order. Please contact us at 800.766.1365 to see if you qualify or log in to see if you are already approved!

If you have a request for quote you would like to submit, please send it to sales@chinookmed.com with your contact information and a sales representative will get back to you as soon as possible.

Chinook Minimum Order Policy

Chinook has a minimum order requirement of $50 for all consumer purchases. Consumer purchases are defined as items to be used for individual/personal use (Non-Government, Military or Corporate use). If you believe that the minimum order has been wrongly applied to your order, please contact us to review your account.

Customer Service

For any information you can not find on our web site, please send us a message via the contact us page or call us at 800-766-1365.

Your Privacy

We take our customer information very seriously. We do not share any customer information, period. We have a secure site for processing credit card information as well as all other sensitive personal information.

Payment

Chinook Medical Gear, Inc. accepts Visa, MasterCard, Discover, American Express, Ariba Supplier Network, Government Cards, IMPAC Cards, checks, money orders, EFTs and bank wires. We welcome purchase orders from commercial customers. New customers wishing to open an account require credit approval.

Shipping & Handling

Chinook normally ships within 24 hours of receipt of order. If the order is for large quantities, special items, or out of stock items, we will provide you with the approximate shipping date.

Regular shipping is via FEDEX Ground for all physical addresses. USPS Priority Mail is used for all APO/FPO addresses and PO Boxes.

Regular shipping charges are as follows:
Up to $50 = $9
$50 to $100 = $10
$101 to $250 = $11
$251 to $500 = $15
$501 to $1000 = $18

You can expedite your shipment via FEDEX services (or as specified per your request) at actual shipping costs. All Expedited shipments are charged standard published book rates per carrier.

All international orders will ship FEDEX or DHL (or the most expedient way per your request). All International shipments are charged standard published book rates per carrier. International orders are subject to a $5 handling fee. All shipments to Canada are subject to a $50 customs fee. As per DOT regulations, hazardous materials cannot be shipped via air delivery.

Chinook Medical Gear, Inc. has extensive knowledge in exporting medical supplies. We will complete all required international documentation.

Returns

All item returns must be within thirty (30) days of purchase. Products must be unused and in sellable condition. We will refund the purchase price less a 15% restocking fee and shipping costs. If the product is defective, we will either refund your purchase price (including shipping) or send a replacement at our cost. All product warranties should be addressed through the manufacturer.


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