Customer Service Administrator

Customer Service Administrator

To apply for this position, please email your resume to [email protected]To view our other available positions, go to our Careers page.

Now Hiring a Customer Service Administrator

Job Summary

The Customer Service Administrator is a key position within the sales department, handling customer requests for information and price quotations as well as entering orders; ensuring that response times for such requests meet the guidelines established by Chinook as part of its ongoing commitment to world-class customer service.

This position works closely with all members of the Sales and Marketing team, including remote staff, functioning as a support person; and regularly interfaces with the Accounting, Purchasing and Warehouse teams. This position requires significant phone communication and data entry skills, and the ideal candidate will be able to transition seamlessly from answering questions and taking orders over the phone to computer data entry.

Specific Responsibilities

Knowledge Base

  • Maintain a detailed knowledge of the relevant modules of the company's ERP software (SAGE), the company's CRM software, and the company's phone system
  • Maintain (through in-house training) a basic knowledge of Tactical Combat Casualty Care (TCCC)
  • Maintain (through in-house training) an up-to-date knowledge of the Chinook product line with its features, benefits, and field applications
  • Maintain a working knowledge of relevant Chinook policies and standard operating procedures (SOPs)

Customer Service

  • Be the primary point of contact for all incoming Chinook telephone calls
  • Redirect incoming calls to the appropriate person/department
  • Administer email inquiries
  • Resolve disputes and handle customer questions and problems
  • Administer customer requests for information
  • Provide customer service support to the account managers - new customer accounts, price quotations, order entry, order status, on-hand inventory inquiries, etc.
  • Provide customer service support to unassigned Personal accounts buying through the website
  • Provide data entry and follow up support to the Sales Contracts team for orders generated through contract procurement channels
  • Enter customer interactions activity into the company Customer Relationship Management (CRM) database
  • Interface with other Chinook departments like Accounting, Purchasing, Marketing, and Warehousing
  • Ensure that response times for customer requests meet the guidelines established bu Chinook as part of its ongoing commitment to world-class customer service service
  • Consistently maintain an upbeat, friendly, and professional telephone/customer service demeanor


  • Attend sales meetings and training sessions as required
  • Support/assist other Chinook personnel and activities as needed
  • Fulfill other duties assigned by the Director of Sales and Marketing

Position Qualifications

  • Associate’s degree in Marketing/Business or equivalent job experience required
  • Two years of experience in Customer Service or Sales position desired
  • Medical knowledge is a plus
  • Understanding of government contracts and purchasing vehicles is a plus
  • Strong computer skills, especially MS Office, required
  • CRM software experience is a plus
  • ERP software experience is a plus
  • Ability to lift and carry 50 lbs. required

Personal traits required

  • Customer service focused
  • Strong communication skills – listening, oral, and written
  • Warm, gregarious, likable, extroverted personality
  • Friendly demeanor on the phone in all situations
  • Enjoys researching answers to questions and overcoming challenges
  • Analytical
  • Highly organized
  • Ability to prioritize and progress multiple tasks to maintain customer service standards
  • Responsible, self-motivated individual with a strong work ethic who is driven by the desire to be the best at whatever they do
  • Team player
  • Ability to take direction, learn, and evolve as a professional

Job Details

Job Type: Full-time

Pay: From $16.00 per hour


  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour day shift
  • Monday to Friday

Ability to commute/relocate:

  • Tulsa, OK 74146: Reliably commute or planning to relocate before starting work (Required)


  • High school or equivalent (Preferred)


  • Customer Service: 3 years (Preferred)

Work Location: On-site, one location

Click here to apply now!