Terms and Conditions

Customer warrants that it is appropriately licensed or registered and in compliance with any and all requirements of the Food and Drug Administration and State regulations for any products ordered. Customer further warrants that all individuals using products purchased from CMG are adequately trained in their use, and Customer ensures the use of such products to be according to any instructions contained in packaging of such product, and to be in accord with current standards of care applicable thereto. CMG shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of products purchased, even if CMG has been advised of the possibility of such damages.


What qualifies for a return?

- Products shipped within the past 30 days
- Product is in an un-opened and saleable condition
- Medical kits must have original zip tie security tag intact
- Products damaged during shipping
- Defective products
- Mis-shipped products

Products that do not qualify for a return:

- Non-stock, special order, custom, discontinued, or sale items
- All Rx products requiring a medical license
- Products shipped over 30 days ago

All product returns are subject to a 15% re-stocking fee.

The return process

a.  Call to receive a Return of Merchandise Authorization (RMA) number for the return (1-800-766-1365).

b.  Ship product via U.S. Postal Service, FedEx, or UPS back to the address immediately below. Be sure to reference your RMA number on the shipping label or somewhere else visible on the box.
Chinook Medical Gear
54 Girard St., Suite A
Durango, CO 81303
c.   When we receive the product, we will issue a credit for the returned product. Shipping will not be eligible for a refund.